How to create individual accounts for customers and suppliers

The assistant is hidden from the menu: only the administrator sees it, or the Certified accountant with developer mode

The assistant in this article is a configuration tool and is run once per company. That is why fiscaldoo hides it from the menu, so that the everyday menus stay short. The administrator sees it without anything else. The Certified accountant profile only sees it with developer mode: press Ctrl+K, type debug and choose Activate debug mode. The Accountant profile does not see it, not even with developer mode. Developer mode only shows the hidden menus: it does not give anyone more permissions than their profile already has.

What is it for?

By default, all customers post to the account 2111 Clientes gerais (general customers) and all suppliers to 2211 Fornecedores gerais (general suppliers). Many companies prefer a current account per partner, so that the trial balance shows the balance of each customer and each supplier.

With the Individual current accounts option on in the company, fiscaldoo creates a sub-account for each one:

For	Individual account	Under
Customer	2111nnnn (for example 21110010 Clínica Dentária Sorriso, SA)	2111 Clientes gerais
Supplier	2211nnnn	2211 Fornecedores gerais
Company bank account	1211nnnn (named after the IBAN)	121 Depósitos à ordem

The sub-account has the partner's name and the same taxonomy as the general account, so it goes into the same balance sheet line.

New customers and suppliers get the account on their own, on their first document or journal entry. Those that already existed when the option was turned on stay on the general account until then: the assistant in this article gives them all their account at once and, if you want, moves the old balances there.

When to use it?

• Right after turning on the option in a company that already has customers and suppliers.
• You do not need the assistant in a new company with no partners: turn on the option and each customer or supplier gets its account on the first document.
• Pending validation by a certified accountant: whether the company should use individual current accounts (it is an organisational choice, not an SNC obligation) and, if it changes mid-year, whether the old balances are moved at once by the assistant or later, by the certified accountant.

Where to find it?

• The option: in Settings, Companies section, Manage Companies. Open the company, Accounting tab, Customer and supplier accounts group, Individual current accounts box.
• The assistant: Accounting › Configure › Plan and legal rules › Individual accounts for existing partners (except for the administrator, only with developer mode).

Before you start

• Your profile is Certified accountant (with developer mode), or you are the administrator. The Accountant does not see the assistant, not even with developer mode.
• The active company at the top of the screen is the company to process. In the example: Empresa Demonstração, Lda.
• The Individual current accounts option is already on in that company.
• Decide with the certified accountant whether the old balances move now to the individual accounts (step 3).

How to use it

1. Open Individual accounts for existing partners. The window says: “Creates the individual account (2111nnnn / 2211nnnn / 1211nnnn) of the company's customers, suppliers and bank accounts that still use the general account. Open documents (invoices, receipts, payments) are never moved: they stay on the general account, still open and with their due date, until they are paid or credited.”
2. Check the three counters. In the example: Customers to get an account 24, Suppliers to get an account 19 and Bank accounts to get an account 1. If your user has only one company, the window does not show the Company: it processes the active company at the top of the screen. With more than one company (for example, the administrator), the Company field appears: check it.
3. Decide on the Move the old balances to the individual accounts option. It comes on.
   • On: each partner's open manual entries (openings, adjustments) move to its individual account, and the balance of each bank journal moves to its new account. Open documents stay on the general account.
   • Off: no balance moves. The accounts are created and the bank journal starts posting to its new account, but the old balances all stay on the general account. The option's help says: “Only turn this off if the certified accountant does it: the SAF-T warns about items posted on an aggregating account.” In this version, do not turn the option off in a company with a bank account: the old bank balance is left behind on 121, the dashboard's Bank card then shows a wrong book balance, and running the assistant again with the option on no longer moves that balance (see “With the option off”).
4. Click Create the accounts and wait a few seconds. The window stays open and shows the Result.

Expected result

With the option on (the default)

In the example, Clínica Dentária Sorriso, SA had on 2111 an opening balance of €300.00 entered by hand (opening entry of 02/01/2026, due on 31/01/2026). In addition, 2111 and 2211 had 4 customer invoices and 3 supplier bills unpaid.

• The Result says: “24 customer(s), 19 supplier(s) and 1 bank account(s) now have their own account. The open manual entries (openings, adjustments) of 1 partner(s) moved to their individual account, item by item and with the same due date, through one reclassification entry each. 7 open document(s) (invoices, receipts, payments) STAY on the general account, still open and with their due date, until they are paid or credited. 0 other item(s) (without a partner, without an individual account or in a foreign currency) also stay there: ask the certified accountant to reclassify them, because the SAF-T warns about items posted on an aggregating account. 1 bank journal(s) now post to their own account.”

• The assistant created two journal entries in the Miscellaneous Operations journal, with today's date and the reference “Reclassification of the balance to the individual account”.

  • The Clínica's opening balance moved to its account, with the same due date (31/01/2026). The old item on 2111 was reconciled with the credit line:

    Account	Partner	Debit	Credit
    2111 Clientes gerais	Clínica Dentária Sorriso, SA		€300.00
    21110010 Clínica Dentária Sorriso, SA	Clínica Dentária Sorriso, SA	€300.00

  • The balance of the Bank journal on 121 moved to the IBAN's new account:

    Account	Debit	Credit
    121 Depósitos à ordem	€37,399.77
    12110001 PT50 9999 0000 1234 5678 9012 2		€37,399.77

• The 7 invoices stayed on 2111 and 2211, unpaid.

• In the 2026 Trial balance (Accounting › Review › Trial balance, expand class 1 and class 2 down to the accounts):

  • 2111 has €5,541.03 debit in total, as before, but split: €5,241.03 in its own movements (the 4 invoices) and €300.00 on 21110010;
  • 121 has €34,900.23 debit in total, as before, but split: €72,300.00 debit in its own movements and €37,399.77 credit on 12110001.

• On the Accounting dashboard, the Bank card now shows a Book balance of −€37,767.27, close to the Bank balance (−€37,399.77). The Difference goes from −€71,932.50 to €367.50.

With the option off

With the same example data:

• The Result says: “24 customer(s), 19 supplier(s) and 1 bank account(s) now have their own account. Entries already made were NOT changed: the old balances stay on the general account (211 / 221 / 121). To move them to the individual accounts use the balance reclassification, with the certified accountant. 1 bank journal(s) now post to their own account.”
• The assistant creates no journal entries. In the trial balance, 2111 (€5,541.03 debit, with the Clínica's €300.00) and 121 (€34,900.23 debit) stay the same, and the new accounts have no balance.
• In this version, the bank balance is left behind on 121 and the Bank card is wrong. The Bank journal starts posting to 12110001 anyway, but the old balance (in the example, €37,399.77 credit) stays on 121. On the Accounting dashboard, the Bank card goes from a Book balance of €34,532.73 to −€367.50, and the Difference from the Bank balance becomes −€37,032.27.

In both cases

• When you open the assistant again, the counters are at 0. Running the assistant again does not create duplicate accounts.
• The chart of accounts now has 24 2111nnnn accounts and 19 2211nnnn, besides the general ones, and the bank account's 12110001. On the customer record of Clínica Dentária Sorriso, SA, the receivable account is now 21110010 Clínica Dentária Sorriso, SA.

Important notes

• The general account becomes an aggregating account. After the assistant, 2111 and 2211 have child accounts and no longer accept new entries: a manual entry on 2111 is refused with “Account 2111 is an aggregating account; choose a movement account. Entries can only be posted to movement accounts (the SAF-T and the SNC do not allow them on aggregating accounts).” The entries already there stay. In the example, 2111 became aggregating with 78 lines posted in 2026 with the option on (77 with it off, because there is no reclassification line). Talk to the certified accountant before turning on the option in the middle of a fiscal year.
• A balance can end up split. Open invoices stay on the general account until they are paid. Until then, a customer's balance can be split between 2111 and its individual account.
• If you ran the assistant with the option off, running it again with the option on only moves the partners' balances. In the example, the 2nd run gave “0 customer(s), 0 supplier(s) and 0 bank account(s) now have their own account” and moved the Clínica's €300.00 to 21110010 (“… of 1 partner(s) moved to their individual account …”). The old bank balance stayed on 121, because the Bank journal already posts to 12110001. In this version, the screen has no way to move it: in a manual entry, 121 and 12110001 do not appear in the account list. Pending validation: how to move, in this version, the old bank balance from 121 to the new account.
• The other companies do not change. The option is per company: in the demo, the other two companies keep the general accounts.

Common problems

I cannot find the assistant in the Configure menu

• Cause: the assistant is hidden from the menu. The Certified accountant only sees it with developer mode, and the Accountant does not see it at all.
• What to do: with the Certified accountant profile, activate developer mode (Ctrl+K, debug). With another profile, ask a user with the Certified accountant profile, or the administrator, to run the assistant.

“Tick “Individual current accounts” on the company …”

• Symptom: the window has no counters and no Create the accounts, only Close, and shows: “Tick “Individual current accounts” on the company (Portuguese companies only) before running this assistant.”
• Cause: the option is not on in the window's company. In the demo it happens in the other two companies.
• What to do: turn on the option on the company record (Accounting tab) and open the assistant again.

“The account … is the individual account of … and cannot take items of …”

• Symptom: in a manual entry, with a customer's account and another Partner: “The account 21110010 is the individual account of Clínica Dentária Sorriso, SA and cannot take items of Padaria Aurora, Lda. What happened: the item names a partner that is not the holder of the account. How to fix it: use the individual account of Padaria Aurora, Lda (it is created by itself on its first document) or change the partner of the item.”
• Cause: each individual account belongs only to its holder, so that one customer's balance does not mix with another's.
• What to do: choose the partner's own account, or change the line's Partner.