The trip or the vehicle request is not accepted
Symptom
When you click Register and submit on a trip, a sentence in red appears above the form and the trip is not registered. When you request a vehicle, an error window opens.
Message
Copied from the screen, with the Worker profile. The parts in italics change from case to case.
In My space › Trips and expenses › New trip:
| Message | What it means |
|---|---|
| “The trip of name has not ended yet. What happened: the account is rendered only after the return. How to fix it: submit it after the return.” | The return date and time have not passed yet. With Today, the screen sets the return at 7 p.m. |
| “The trip map of name is incomplete. What happened: without all its elements the exemption of the per diem is lost. How to fix it: fill in Destination, Reason.” | What the sentence names is missing. |
| “An own vehicle needs the kilometres done. How to fix it: fill in “Kilometres (round trip)”.” | You chose Own car, Own motorbike or Own bicycle without kilometres. |
| “An own car or motorbike needs the plate. How to fix it: fill in “Plate” (it is kept in the worker's file for the next trips).” | Your vehicle's plate is missing. |
| “The per diem of a day is paid once. What happened: name already has a trip with per diem in those days (name — date — date). How to fix it: change the days with per diem to 0 in one of the maps or cancel one.” | There is already another trip on those days. |
| “The trip of name ends (10/10/2026) before it starts (20/10/2026). How to fix it: correct the first or the last day.” | With More than one day, the date in until is before the start date. |
| “The days with per diem (3) cannot be more than the days of the trip (1). How to fix it: correct “Days with per diem”.” | With More than one day, the days with per diem are more than those of the trip. |
In My space › Trips and expenses › Request a vehicle:
| Message | When it appears | What it means |
|---|---|---|
| “The return must be after the pick-up. How to fix it: correct the dates.” | When saving. | The dates are swapped. |
| “The vehicle is already requested from date to date (VR/0002). How to fix it: choose another vehicle or other dates.” | When clicking Request. | Another request already takes the vehicle on those dates. |
| “VR/0002: it is approved by the vehicle manager (name) or the fleet managers, and never by the person who asks. How to fix it: ask them.” | When clicking Approve on your own request. | Whoever requests does not approve. |
Verified causes
- The trip has not ended yet. The trip is registered after the return, because it is the account rendered for the trip.
- Elements are missing. The per diem is only exempt with a complete map, so fiscaldoo does not accept a map without destination, reason or, for your own vehicle, kilometres and plate.
- The day has already been paid. The per diem for a day is only paid once.
- The vehicle is taken, or it is your own request. The same period cannot serve two requests, and approval belongs to another person.
What to check
- The return date and time of the trip.
- In My trips, whether there is already a trip on those days.
- In Request a vehicle, whether the vehicle appears in the Vehicle list. A vehicle that is not marked for trips does not appear.
How to fix it
Who does it: the Worker, unless stated otherwise.
- Correct what the sentence says and click Register and submit again. What you have already typed stays on the form.
- If the trip has not ended yet, come back after the return, or save with Register: it stays as Draft in My trips.
- If the day has already been paid, the sentence tells you to set the days to 0 or cancel one of the maps. In New trip, click More than one day: the Days with per diem counter goes down to 0, and the per diem becomes €0.00.
- For a vehicle that is taken, choose another vehicle or other dates.
- To approve a request, talk to the vehicle manager or a fleet manager: the person the sentence itself names.
Expected result
“Trip registered and submitted for approval.” appears. On the vehicle request, the state becomes Waiting for approval.
When to contact support
- The sentence mentions a trip you do not see in My trips.
- The vehicle you need never appears in the list: first ask the fleet manager to mark it for trips.
Information to send
Follow How to ask support for help and what information to send, with the full sentence and the trip dates.