“Only Human Resources can…” appears

Symptom

With a profile other than Human Resources, opening the people indicators or deciding on an employee's request is refused with a message that names Human Resources, Management or Payroll.

Message

Copied from the demonstration database in Portuguese, triggered through the integration (on screen, the menu or the button does not appear to anyone without the profile: I cannot see a menu or a button):

• With the Invoicing profile, when requesting the people indicators:

  “You cannot see the people indicators. What happened: this screen is for Human Resources, the Management and Payroll. How to fix it: ask the administrator for the Human Resources profile.”

• With the Management or Payroll profile, when deciding on an employee's request to change their address:

  “You do not have access to this record of “Personal data change request”. Who does this: HR, Administrator. Who gives the profile: your administrator (Settings › Users & Companies › Users). Ask them to give you the one you need, or ask one of the profiles above to do it.”

• With the Human Resources profile, when deciding on the request to change the IBAN (the request does not even appear in the HR list):

  “You do not have access to this record of “Personal data change request”. Who does this: Payroll Processor, Payroll Administrator, Declaration submitter, Administrator. […]”

Verified causes

• The people indicators belong to Human Resources, Management and Payroll.
• In My space › My data, the employee asks to change their IBAN, address or emergency contact. Payroll decides on the IBAN; Human Resources decide on the address and the contact. Each profile only sees the requests that concern it (What can I do in My space).
• Employees' personal data (for example, the tax number (NIF)) are changed by Human Resources.

What to check

1. The type of request: the IBAN belongs to Payroll; the address and the emergency contact belong to Human Resources.
2. Who in the company has the HR manager or Payroll Processor profile.

How to fix it

• Ask someone with the profile. That person opens the request and decides.
• If the task becomes yours: the administrator chooses the profile in the Profile tab on your form (How to give each user the right profile).

Who does it: Human Resources or Payroll; or the administrator, who gives the profile.

Expected result

With the right profile, the request opens and can be approved or refused. The employee sees the decision in My data.

When to contact support

• The message appears for a user who already has the named profile.

Information to send

Follow How to ask support for help and what information to send, with the type of request and the full message.