I cannot reconcile a bank movement

Symptom

In Accounting › Reconcile › Bank reconciliation, when you click a button, Invalid Operation opens and the movement remains To reconcile. Nothing is posted.

The normal path is in How to reconcile bank movements. The examples were made with the Accountant profile, in the Bank journal of Empresa Demonstração, Lda.

If the movement does not even appear in the list, it has not been imported yet: see The bank statement does not import. With the Invoicing profile, the menus do not show reconciliation: ask an Accountant.

Message

No document matches the movement. In Reconcile in one click or in Register payment and reconcile, with nothing ticked (a movement of €380.00 with no reference and no customer):

“No open item is a plausible match for this line (or the difference is outside the tolerance of the Bank journal): check the amount, the date window and the tolerance, or reconcile by hand. If the bank paid LESS than an invoice, use “Register payment and reconcile”: it asks you to confirm a partial payment and the rest stays open.”

Two documents match equally well. In Reconcile in one click (€123.00 received, without a description, with two invoices of €123.00):

“2 open items match this line equally well: one-click reconciliation needs a single plausible match. Open the suggestions and choose the document yourself.”

The amount of the movement and of the documents are different. When you tick a document with another amount, the Difference and the Choose: partial reconciliation or write-off list appear at the top.

In Confirm reconciliation, without choosing (€1,000.00 against an invoice of €143.10):

“The movement and the documents differ by €856.90, outside the tolerance: choose partial reconciliation (the rest stays open) or write-off (with account and reason), or select other documents.”

The write-off is incomplete. In Confirm reconciliation, with Write-off (account and reason) chosen and no reason:

“Write the justification for booking the difference (at least 5 characters): a write-off is never silent.”

With the reason written and no Write-off account:

“The difference cannot be booked on this account. Why: A difference of a reconciliation is a cost or a gain, so it goes to an expense or income account. How to fix it: Choose an expense or an income account.”

The payment is not registered. In Register payment and reconcile, with the document ticked. With a movement larger than the invoice (currently, the message shows the amounts unformatted):

“The bank movement (1000.0) is greater than what FT D26/28 still owes (143.1): it would overpay the invoice. Reconcile it in one click or split it by hand.”

With two documents ticked:

“Tick only one document: a payment is registered for a single invoice.”

With an invoice in dollars ticked:

“The payment cannot be registered in one step when the journal or the invoice is in a foreign currency (exchange differences): reconcile it in one click or by hand.”

Undoing without a reason. In the Undo the reconciliation window, with fewer than 5 characters in Reason:

“Write why the reconciliation is undone (at least 5 characters).”

Verified causes

• The document has not been posted yet, or the amount and description do not identify it. fiscaldoo only proposes a document when it recognises it, and never chooses at random.
• There is more than one possible document. One click only works with a single match.
• The movement does not pay exactly what you ticked. Another document is missing, the invoice was only partly paid, or there is a difference to deal with.
• The write-off requires a reason and an expense or income account, because the difference becomes an expense or income of the company.
• Register payment and reconcile pays the document you ticked. With nothing ticked, it looks for the match itself. It only accepts one document, in euros, and an amount that does not exceed what is still owed.
• The bank paid less than the invoice. This is not an error: with the document ticked, or with the customer identified and the invoice number in the description, The bank paid less than the document opens.

What to check

1. The date, amount and description of the movement, on the bank statement.
2. Whether the document exists and is open, in the Receipts, Payments and Accounting tabs.
3. With the customer or supplier, which document was paid. Never choose by the amount alone.
4. Whether the difference is real, or whether another document still needs to be ticked.

How to fix it

What you do yourself:

1. No match: look for the document in one of the tabs, tick it and click Confirm reconciliation. If the document does not exist yet, leave the movement unreconciled until it is posted.
2. Two identical documents: tick the document the customer confirmed and click Confirm reconciliation. With the right amount, it goes through without further questions.
3. The bank paid less: if the rest will be paid later, click Register the partial payment. In the example, €2,000.00 of an invoice of €4,847.43: the window showed Stays open €2,847.43 and the invoice was left with that amount owed. If the difference is a discount or a mistake, click Cancel and follow what the window says: Direct entry or the Manual operations tab.
4. The movement pays more than the invoice: choose Partial reconciliation (the rest stays open) and click Confirm reconciliation. In the example, €1,000.00 against FT D26/28 of €143.10: the invoice became Paid and the movement stayed in the list, with To reconcile: €856.90. When you tick another document, the summary already counts only what is left. Currently, the refusal message also suggests reconciling in one click, but that requires a document with the amount of the movement.
5. Two documents or foreign currency in Register payment: tick a single document or, for an invoice in a foreign currency, follow the path in How to reconcile bank movements.
6. Reconciled with the wrong document: at the top, choose Reconciled and click the movement. Reconciled documents shows what it was linked to. Click Undo reconciliation, write the reason and confirm. As the window explains, the entry is reversed with a reversal dated today, nothing is deleted and the documents become open again. A payment registered from the line stays, as a payment still to be reconciled with the bank.

What you ask the accountant:

7. Writing off the difference. The write-off is recorded as an expense or income of the company: ask them for the account before choosing Write-off (account and reason), and write the reason.

   Currently, the Write-off account list does not show all the accounts: the 78 accounts, such as 7811, are missing. If the account you were given is not there, do it in two steps, because the Manual operations tab does not count the ticked documents. First, with the document ticked, choose Partial reconciliation (the rest stays open) and click Confirm reconciliation. Then open the movement again and, in Manual operations, click Add a line and choose the Account: the Amount already shows what is left. Click Confirm manual operation. In the example, €377.00 received against FT D26/33 of €147.60, with €229.40 to 7811: the invoice became Paid, the movement became Reconciled and the €229.40 entry had the Suspense Account on the debit side and 7811 on the credit side.

   In the example, €380.00 received against FT D26/27 of €135.88, with a difference of €244.12 and the movement dated 25/09/2026, the reconciliation entry was as follows:

   Account	Debit	Credit
   Suspense Account	€380.00
   2111 Clientes gerais		€135.88
   The chosen write-off account		€244.12

A write-off does not correct a wrong document

If the difference comes from an invoice with the wrong amount, first correct the invoice with the accountant. Writing it off hides the error in the expense or income accounts.

Expected result

• The movement leaves To reconcile and appears in Reconciled, or stays in the list with To reconcile showing only what is left.
• The invoice becomes Paid, or keeps the rest owed when the payment is partial.
• After undoing, the movement goes back to To reconcile and the invoice becomes open again.

When to contact support

• The message persists after following what it says.
• Your message is not in this article. Movements from payment batches, reconciling several movements with a single document, journals in a foreign currency and third-party reconciliation have their own messages, which this article does not cover.

Information to send

Follow How to ask support for help and what information to send, with:

• the date, amount and description of the movement, and the journal;
• the ticked document, for example FT D26/34, and its amount;
• the button you clicked and the full text of the message.