The month-end or year-end closing is blocked by pending checks

Symptom

For the fiscal year. In Accounting › Close › Year-end closing › Year-end closing panel, after Start the closing, the Close the fiscal year button is disabled and the panel lists what is missing:

“5 thing(s) to do before the year can be closed.”

When you click Confirm it is done on a step with work still to do, a box opens on the panel and the step does not move forward.

For the month. In Accounting › Close › Month accounting › Close the month, the What is missing to close? screen shows cards with a number. These cards do not prevent the month from being locked: they say what is still to be done.

Message

When confirming the Year-end adjustments with depreciation and deferrals still to do:

“That step could not be done. Step 'Regularizações: depreciações, diferimentos, imparidades, provisões, inventário' cannot be confirmed yet: the system still sees work to do in the year. Finish it and confirm again: …”

Verified causes

Click See details next to each point: that is where what is missing appears. These were the outstanding points for the 2026 fiscal year in the demonstration.

Point on the panel	What it says	What to do
All entries are posted	“Post these entries or delete them. The button opens the list.”	See the list, and post or delete each draft.
Bank lines are reconciled	“The program does not close a year that still has bank lines to reconcile. Match each line to an invoice, a payment or an account. A posted line cannot be deleted: if it is wrong, match it to an adjustment entry. The button opens the list.”	See the list, and deal with each line.
Fixed assets are ready for the year-end	“Process the pending depreciations before closing. The button opens the processing screen.”	See the list, and process.
Confirm that nothing is left to enter	“Confirm that the last months have no entries left to make.”	Confirm it is done. This confirmation is yours: the step moves forward without further checks.
Year-end adjustments	“Depreciation: Edifício da loja (Porto) - 1 depreciation period(s) of the year are planned but not processed (first: 31/12/2026). Process them before closing.” and, for deferrals, “entry … of 05/10/2026 is still a draft: post it.”	Go and do it, and then Confirm it is done.
VAT fully settled	“VAT account 2432 still has an unsettled balance of €973.16: settle it (VAT settlement entry) before closing the fiscal year.”	See the VAT settlement. Pending validation by a certified accountant: treatment of the year-end VAT balance.
Work out the result of the year	“The income tax (IRC) has not been estimated: if you work out the result now, the net result of the year will be the result before tax. Estimate the IRC first (it posts the entry in 812 / 241) or skip that step giving the reason.” and “Account 611 still has a balance of €11,100.00: use “Clear results”.”	Follow the steps of the year-end closing.

The panel also says Fix first (the red points under What the accounts say) and Still to do (the steps). Start with the first ones.

After closing the fiscal year, two steps have their own refusals:

Step on the panel	What it says	What to do
Prepare the company income tax return (Model 22)	In the That step could not be done box, when confirming: “There is no Modelo 22 for 2025: prepare it first with the step's “Prepare the declaration” button.” In a fiscal year still open, the same sentence already appears on the panel, at this step.	The button is not on the panel. Click Open the year record, Closing process tab, line Model 22 prepared and checked, and then Prepare the declaration. Go back to the panel and click Confirm it is done.
Approve the accounts (only Fiscal administration)	In the Invalid Operation window, with a future date: “The approval date of the accounts of 2025 cannot be after today (03/11/2026): record the approval when the meeting has taken place.”	Record the approval after the meeting, with its date.

These points only show as outstanding in certain cases. Triggered separately, See details showed:

Point on the panel	What it says	What to do
No entry is waiting for a future date	“Renda de dezembro: publishes itself on 20/12/2026”	See the list opens Scheduled entries.
The previous year is not closed yet	“Fiscal year 2026 (01/01/2026 to 31/12/2026) is still Open: close it first.”	Close that fiscal year first.
The chart of accounts is ready for the year-end	“The chart of accounts of Empresa Demonstração, Lda has no active account 818.”	In Chart of accounts, choose the Inactive Accounts filter, open the account and click Unarchive.
The Balance sheet balances (Assets = Equity + Liabilities)	“1 account(s) with a balance are outside the Balance sheet, so Assets may differ from Equity plus Liabilities: 278940 (€75.00). See Consult › Financial statements › Unmapped account balances.”	Give the account its taxonomy: see accounts without taxonomy.
The lock date does not block the closing entries	“The hard lock date of Company name is 31/12/2026, on or after the end of the fiscal year (31/12/2026): the clearing and closing entries can no longer be dated in it and the lock cannot be undone.”	This lock cannot be undone on screen: talk to support. Pending validation by a certified accountant: how to close a fiscal year with this lock already applied.
No VAT balance left from the migrated history (only in a migrated company)	“VAT account 2432 carries €100.00 from the migrated history. It is not requested in the VAT settlement and carries over as it is to the following year: if it is not right, correct it with an adjustment entry.” It is a warning: it does not count towards the outstanding points.	Check the balance against the previous program. Pending validation by a certified accountant: treatment of VAT inherited from the previous program.

Two checks always passed, and so have no message here:

• Debits and credits of the entries match and No negative debit or credit amounts. A journal entry made in the program never gets as far as failing. Without balance, it cannot be saved (The journal entry is not balanced). A negative amount moves to the other side of the line: -100.00 in Credit became 100.00 in Debit. In Import entries, Check refuses the file in both cases.

On the month's cards (January 2026, in the demonstration):

Card	What it says
Banks reconciled	No proof. “There is no bank statement line in this month: import the statement of each bank to prove the reconciliation.”
VAT settled	“VAT periods ended and not delivered yet: 3”
Withholdings	None. “No withholding in the month: there is nothing to hand over.”
SAF-T validated	Done. “SAF-T validated for the period: …”
Month closed	“Closing checks that fail: All entries are posted”. Clicking the card opens Entries to post.

What to check

1. The Fiscal Year chosen at the top of the panel, or the month in What is missing to close?.
2. Your profile. The Accountant does not see Year-end closing, and the last steps only move forward with Fiscal administration: see close the fiscal year.
3. Whether the number of points has gone down. Each confirmed step removes one point: in the example, from 6 to 5.

How to fix it

The fiscal year (Certified Accountant / Fiscal Manager profile)

1. First deal with the points under Fix first, with See the list.
2. Then follow the Next step the panel shows. In the That step could not be done box, resolve each line of the list and click Confirm it is done again.
3. When no point is left, continue in close the fiscal year, which has the steps to the end.

Do not use journal entries just to make a point disappear: each of these points is a question about the accounts. If in doubt, talk to the certified accountant.

The month (Certified Accountant / Fiscal Manager profile)

The steps are in close the month. The cards do not stop the lock: with Month closed showing 1, clicking Lock sales and purchases up to the end of the month, writing the Reason and clicking Apply was accepted. The message confirmed:

“Lock dates saved. Sales lock date moved up to 31/01/2026. Purchase lock date moved up to 31/01/2026. The reason was recorded in the audit log.”

Locking the month with points outstanding

The program accepts it, but the points are still to be done, and the missing journal entries will have to go in after the lock or with an exception (locked period). Deal with the cards before locking or decide it with the certified accountant. Pending validation by a certified accountant: when a month can be locked with points outstanding, for example with VAT not yet filed.

Expected result

• Fiscal year: the count of things to do goes down with each point resolved and, when it reaches the end, the Close the fiscal year button becomes active.
• Month: the number on each card follows what is missing. The lock does not change the cards: in the example, Month closed still showed 1 after locking.

When to contact support

• You resolved what See details shows and the point is still outstanding.
• The point names a journal entry or an account that does not exist.
• The Close the fiscal year button stays disabled with no point in the list.

Information to send

• The company and the fiscal year, or the month.
• The text of the point and of See details, copied from the screen.
• A screenshot of the panel, with the number of points.
• The profile you logged in with.