The absence is not accepted
Symptom
The absence or holiday request is not saved, stays stuck in To Approve or shows Refused.
Message
Choose the row that matches what the screen says:
| The screen says | Article |
|---|---|
| “You already have an absence booked that overlaps this period…” | The absence or attendance overlaps another record on the same day |
| “Only N day(s) available” or “… does not have a valid allocation for the absence type …” | The absence has more days than allowed |
| There are no Approve and Refuse buttons, or the state does not change | I cannot approve, refuse or move the absence forward |
| “You cannot request an absence on a mandatory day.” | The company has closed that day to absences: see How to configure absence types and holiday plans |
| “Access Error You do not have permission to see this “Worker” field…”, when choosing the dates | How to request holidays or another absence, under “Common problems” |
| “has no approved period of 10 consecutive working days…” | It is only an alert, it does not block the request (see How to request holidays or another absence) |
Verified causes
Each row of the table was triggered on screen with the Worker profile, and the absence approved with the HR manager. Pending validation on screen: the absence already paid in a payslip, the proof of absence and the holiday request without a type, dates or contract, which have their own article outside this batch.
What to check
- The full message, copied from the screen.
- The time type, the dates and the state of the request.
How to fix it
Follow the article in the table row. A request Refused by HR is closed with no effect: HR can click Back to approval to decide it again, or the employee makes another request.
Expected result
The request is saved and is To Approve or Approved.
When to contact support
The message is not in the table.
Information to send
The profile, the employee, the time type, the dates and the full text of the message.