“is filled in by the system” or “use the button…” appears when changing a record

Symptom

When you create or change a record (or a field) by hand, fiscaldoo refuses with a sentence saying it is written by the system or that it is done with the process button. Nothing was changed.

Message

Copied from the Portuguese demo database, with the Accountant profile, triggered through the integration (on screen, these records have no create or edit button):

• When creating a VAT settlement directly:

  “VAT settlements are created only by the settlement action (VAT period settlement).”

• When changing a settlement already made:

  “A VAT settlement is a closed record: it is only changed by the settlement and reversal actions.”

• When creating a bank reconciliation pattern by hand:

  “Confirmed patterns are only created when the accountant books a movement by hand.”

• When changing a monthly communication to the AT already submitted:

  “A month that was already submitted is the proof of the communication: it can no longer be changed, reopened or deleted.”

Verified causes

Some records are the result of a process and not input data: the VAT settlement, the monthly communication, the patterns reconciliation learns, attachments already linked to a record. Each one is written only by its process button, which leaves the audit trail. Writing them by hand would make the trail false.

What to check

1. What the sentence tells you to use: the name of the button or action is in the message itself.
2. If what you want is to correct a result: you correct it by redoing the process or with the reversal action, not by editing the record.

How to fix it

• Use the action the message names. For example, the VAT settlement: How to settle the period's VAT.
• To correct a settlement, use the settlement's own reversal action and redo it.
• For an AT month already submitted, there is no change: the communication is proof.

Who does it: the accountant.

Expected result

The record appears created or corrected by the process, with the audit trail.

When to contact support

• The action named in the message does not exist on your screen, or fails with another message.

Information to send

Follow How to ask support for help and what information to send, with the record and the full message.