“Only the system administrator can…” appears
Symptom
A configuration operation is refused with a message that names the system administrator (the technical Odoo user), not a work profile.
Message
Copied from the demonstration database in Portuguese, triggered through the integration:
- With the Certified Accountant / Fiscal Manager profile (with Fiscal officer), when ticking “Taxonomy confirmed” on an account:
“Only the system administrator can confirm a taxonomy exception (“Taxonomy confirmed”).”
- With the Accountant profile, when generating the permissions X-ray:
“The permissions X-ray shows what each profile can see and edit, so only the administrator and the Fiscal Administration generate it. Nothing was shown: ask one of them for the report.”
- With the Accountant profile, when opening the “View as a user (read-only)” tool:
“You do not have permission to create “View as a user (read-only)”. This area is reserved for the technical administrator of the system. It is not part of your profile's work: there is nothing to ask for.”
Verified causes
- Taxonomy confirmed is an exception checked against the official source; only the system administrator writes it, and the refused attempt is recorded in the audit log. The account classification is done by the Accountants (Taxonomies).
- The Permissions X-ray belongs to the administrator and to Fiscal administration: it shows what each profile sees and edits.
- The reseller tools (profiles, go-live checklist, “View as…”) belong only to the technical administrator.
What to check
- Whether the task really is configuration: an account with the wrong taxonomy is fixed by choosing the right classification, not the exception.
- Who the Odoo administrator is in your company.
How to fix it
- Ask the system administrator (or, for the X-ray, Fiscal administration) to do the operation.
- If the X-ray is a permanent need, Fiscal administration generates it: “Only Fiscal Administration can…” appears.
Who does it: the system administrator.
Expected result
The operation goes through when done by the administrator, and is recorded in their name.
When to contact support
- The message appears for someone who is the system administrator.
Information to send
Follow How to ask support for help and what information to send, with the operation and the full message.