There is no active series for this document, or there is more than one

Symptom

One of two things happens:

• The series is missing. When you click Confirm on an invoice, the Cannot confirm yet window opens and the invoice stays in Draft. This is typical of the first invoices of a new year.
• There is one series too many. On a new series, when you click Activate and then Confirm, Validation Error opens and the series stays in Draft.

Message

On an invoice dated 2027, in a company that only has 2026 series (Billing profile):

“Cannot confirm yet One thing is missing: Journal “Sales” has no series of the type “[FT] Invoice” ready for 2027. Every document is numbered by a series reported to the tax authority; without it the number cannot be given. Create and activate a series of the type “[FT] Invoice” for 2027: the button below opens the form already filled in.”

The window has the Create the missing series and Close buttons.

When activating a second invoice series for 2026 in the same journal (Fiscal officer profile):

“Journal "Sales" already has an active series for [FT] Invoice in 2026 ("FT D26"). Finish or cancel it before activating another.”

For documents that have no journal (delivery notes, quotations), the rule is per company:

“Company "Empresa Demonstração, Lda" already has an active series for [GT] Delivery note (including global ones) in 2026 ("GT D26"). Finish or cancel it before activating another.”

All three messages were triggered in the demo database.

Verified causes

• Each series serves only one year. The series' year is the Fiscal Year on its form. A 2027 invoice needs a 2027 series, active, in the invoice's journal. Having the 2026 series active is not enough.
• The series for the year exists but is not active. If the series was created but does not yet have a validation code, the message is different: see The series has no AT validation code.
• There can only be one active series per journal, document type and year. For delivery notes and quotations, which have no journal, the rule is one per company, type and year. fiscaldoo refuses to activate the second, even if it already has a validation code.

What to check

1. The Invoice Date: if the year is wrong (for example 2027 instead of 2026), the solution is to correct the date, not to create a series.
2. The invoice's Journal: the series must belong to that journal. In the invoice's journal list, the invoice journal appears as Sales.
3. In Accounting › Configure › Certified invoicing › Fiscal series, the Year and Series status columns (only the Fiscal officer sees this menu).
4. In the case of one series too many: why you want a second series in the same year. If it is for a point of sale, a warehouse or another channel, the new series goes in its own journal, not in the same one.

How to fix it

The series for the year is missing (Billing or Accountant profile)

1. Click Close. The invoice stays in Draft, with everything you typed.
2. If the date was wrong, correct the Invoice Date and click Confirm.
3. If the date is right, ask the Fiscal officer to create and communicate the series for the year. With the Billing profile, the Create the missing series button opens the No access window: “You do not have permission to create “Fiscal document series”. This area is for: Fiscal officer, Administrator. Ask the administrator to give you the profile you need.”

The series for the year is missing (Fiscal officer profile)

1. In the same window, click Create the missing series. A new series opens in Draft, already with the SAF-T document type ([FT] Invoice), the Journal (Sales), the Fiscal Year (2027) and the Planned start date (01/01/2027). The Series identifier is empty.
2. Type the identifier, save, communicate the series to the AT and activate it: How to create a series and communicate it to the AT.
3. Go back to the invoice and click Confirm.

Create the next year's series before 1 January: that way the first invoice of the year is not held up.

There is one active series too many (Fiscal officer profile)

In most cases, the new series is not needed: keep using the active series and leave the new one in Draft. If the new series has already been communicated to the AT (it has a validation code), the AT has it registered and unused. In fiscaldoo, a series in Draft with a code only has Cancel in Actions, which communicates nothing to the AT; Cancel at the AT only appears in the Actions of an active series. Pending validation by a certified accountant: series communicated to the AT by mistake and never used: leave it in draft in fiscaldoo, or cancel it at the AT.

A series with a validation code can no longer be deleted: when you delete it, fiscaldoo replies “Series "FT X26" cannot be deleted. Why: It is no longer an unused draft (it has a validation code or has been activated), and its history must be kept. How to fix: Cancel the series first.”

If the new series is for another channel, create it in its own journal. If the old series really is no longer used, close it with Actions › Finalize at the AT and only then activate the new one. Finalizing cannot be undone and communicates the last number used to the AT: first read the warning “Finishing a series cannot be undone” in How to create a series and communicate it to the AT.

Do not finish the series you are using

Finishing or finalizing the active series just to make room for another ends that series' numbering for good. Finish and Cancel only act in fiscaldoo: for the AT the series is still active. Decide with the certified accountant before closing a series mid-year. Pending validation by a certified accountant: when it is justified to close a series mid-year and open another.

Expected result

• The series for the year is Active in the Fiscal series list and the Cannot confirm yet window no longer appears. In the demo, series FT D27 was created with Create the missing series, communicated (to the AT simulator) and became Active.
• If the invoice is dated in a year that has not started yet (in the example, 04/01/2027 in October 2026), Confirm then asks you to confirm the future date: see The invoice cannot be dated before the last document of the series. Wait for the day, or issue with Confirm dates and issue if the date really is right.
• In the case of one series too many, there is still only one active series per journal, type and year.

When to contact support

• The message says there is no series, but the Fiscal series list shows an Active series of that type, that year and that journal.
• The Create the missing series button does not appear for the Fiscal officer.
• The AT accepted the new series, but fiscaldoo does not activate it and there is no other active one in the same journal.

Information to send

• The company, the journal and the year of the invoice.
• The full text of the message, copied from the screen.
• The list of series of the same type, with the Year and the Series status (a screenshot of the list will do).
• The profile you logged in with.