The proof of absence or the sick leave is not accepted

Symptom

When saving or approving an absence, fiscaldoo refuses the chosen proof, says the proof is pending or does not let you write the reason. On sick leave, it does not accept the attachment or who pays.

Message

Seen in November 2026, at Empresa Demonstração, Lda, with the HR manager profile. Those about illness or accidents were seen with the View medical absence profile added.

The employee's declaration on a type that does not allow it (Blood donation):

“The declaration of the worker under oath only proves the absence it is foreseen for (art. 254.º). How to fix it: choose another proof or another type.”

The same declaration on a 12-day Illness absence:

“The declaration of the worker under oath covers at most 3 consecutive days (art. 254.º) and this absence has 12. How to fix it: ask for the proof the law requires.”

Approve with the proof requested, still within the deadline and without a delivery date:

“The proof of this absence is still pending (due on 30/12/2026). How to fix it: wait for the proof or for the end of the term, then validate.”

A reason written in Description on an absence whose type reveals health or a strike:

“This absence type cannot have free text. What happened: the “Reasons” and the “Description” of an absence are read by colleagues and managers and, on an absence for health reasons or a strike, would reveal a special category of data (GDPR (RGPD) art. 9.º). How to fix it: leave them empty; whoever has the “View medical absence” profile writes the reason in the medical record.”

Pays the benefit = Social Security in the medical record of an Accident at work. In this version, the message shows the option's internal English name: “Social Security” is the Social Security option, “Nobody” is Nobody. The “Employer” it suggests is the Employer option:

“The payer of this absence cannot be “Social Security”. What happened: that payer does not apply to the kind of this absence. How to fix it: choose “Insurer” (with the policy in force) or “Employer” (no policy).”

Attach file on an illness absence, without the View medical absence profile, does not save the file. In this version, the notice in the corner of the screen is still generic:

“Uploading error. Something went wrong”

The reason is in “Verified causes”. If the screen already explains it, follow what it asks.

Verified causes

• The employee's declaration is for limited cases. It is only accepted for the type it is intended for and for up to 3 consecutive days.
• The proof deadline is still running. With Proof asked on and Proof due on filled in, and no Proof delivered on, Proof status says Pending and Approve is refused until the proof arrives or the deadline ends.
• Health data is protected. Colleagues and managers read the absence. So, on an illness or accident absence there is no written reason, and whoever does not have the View medical absence profile cannot attach files. The certificate and the reason go in the medical record, which only that profile opens.
• For an accident at work, only the insurer or the employer pays. Social Security and Nobody are refused, with the same message.

Pending validation on screen: the refusal of “Insurer” when the company has no policy in force. Empresa Demonstração, Lda accepts the insurer without a message, and this round did not try a company without a policy.

What to check

1. In People › Leave and absences › Absence requests, open the absence and the Portuguese law: communication, proof and effect tab. Look at Evidence, Proof due on, Proof delivered on and Proof status.
2. The time type and the days of the request, because of the 3-day limit on the declaration.
3. On sick leave, whether you have the View medical absence profile. Without it, you do not see the Medical record button or the Payroll › Prepare › Absences and attendance › Absences by incapacity menu, and the type appears as Justified absence — impossibility to work (CT art. 249.º/2-d), with only the letter A, B or C at the end.

How to fix it

• Declaration refused: in Evidence, choose Medical declaration or equivalent for an illness, or Other document for the other types. If the type is wrong, correct the time type.
• Proof pending: when the proof arrives, fill in Proof delivered on, save and click Approve.
• Free text refused: delete the text in Description and save. Whoever has the View medical absence profile writes the reason in the medical record.
• Attachment refused: do not attach the certificate to the absence. Ask whoever has the View medical absence profile to add it in the Certificates tab of the medical record (Sick leave and accidents).
• Who pays refused: in the medical record (the absence's Medical record button), in Pays the benefit, leave Insurer or choose Employer.

If the absence has already gone into a closed payslip, the proof and the payer are corrected another way: see The absence has already been used in a closed payslip and cannot be changed.

Expected result

• The absence is saved and, after Approve, is in Second Approval. In the example, with Proof delivered on filled in within the deadline, Proof status became Delivered in time.
• The medical record is saved with the right payer.

When to contact support

• The proof has been delivered and Proof status is still Pending.
• You have the View medical absence profile and the Medical record button does not appear on an illness or accident absence.
• Attach file gives Uploading error on an absence that is neither illness nor accident.

Information to send

• The employee, the time type and the dates of the absence.
• The full text of the message, copied from the screen, and the field you were filling in.
• The profile you logged in with and whether you have View medical absence.
• Never send the diagnosis or the medical certificate to support.